Arvada Apps: Utility Billing

Utility Billing Official City of Arvada Payment Portal

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Coming soon... the City of Arvada will be moving to a new payment platform, look for exciting changes!

You will need your customer number and account number in order to make a payment.

Payments returned by banking institution as Insufficient Funds, Account Closed, Unknown Account, Stopped Payment, Fraud or other reasons are subject to any charges and returned check fees charged by The City of Arvada. The amount returned, plus any fees must be paid in cash, money order or credit card.  The City of Arvada will not be responsible if you enter your account information incorrectly.



The City of Arvada does not restore water service after 5:00 p.m.  If your water has been terminated due to non-payment of your utility bill please contact Utility Account Services during business hours which are Monday through Friday from 8:00 a.m. to 5:00 p.m.  Payments must be received during business hours YOU MUST SPEAK WITH A CUSTOMER SERVICE REPRESENTATIVE at 720-898-7070 in order to have your water service restored, which will only be done during business hours.

Customer #:
Account #:
 
Payment Method:
  Note: When you click the "Go" button, you will be redirected to a third party website in order to process your payment. Where you can click the "Close" or "Cancel" button in the page after you have made the payment or whenever you want to return to this page, and please do not close that window by click the "X" button at the top right corner.
Please refer to the check below to confirm that you are entering the bank routing number and the bank account number correctly. Please do not use the routing number from a deposit slip, it is incorrect.


Do not include the two digits under your customer number when logging in.

Payment Questions:

I am trying to make a payment online but, I am unable to proceed.  What's Wrong? 
Once you select your payment method and click the Go button, you will be directed to a 3rd party site in order to complete your payment.  Make sure to click OK on the message notifying you that you are being redirected.  If you still don't see another window with your payment options, your pop-up blocker may not be allowing the payment site to open.  Adjust the settings on your pop-up blocker to allow pop-ups from
http://utilitybill.arvada.org

How do I change my pop-up blocker settings?

Internet Explorer:
  If your pop-up blocker is turned on while trying to make a payment, you may see a notice at the top of your browser window.  The yellow Information Bar at the top of the screen indicates a pop-up was blocked.

Next click on the yellow bar.  Select Settings, then More Settings.

Under the "Address of the Web Site to Allow," type in the address for
http://utilitybill.arvada.org then click add.

Notice that our site is now one of the allowed sites.  Click close.  Once the window is closed, click Refresh on your web browser.  You should be able to make a payment now.

If you did not get a yellow information bar, you can still turn off pop-up blocker on Internet Explorer 7 or above by clicking Tools on the Menu, then Internet Options, then Privacy and uncheck the  "Turn Pop-Up Blocker On" box.  Don't forget to turn it back on when you leave this site.

Mozilla/Firefox:  Go to Tools:  Options: Content.  If the box labeled "Block Pop-Up Windows" is checked, click on it to clear it.  Don't forget to check it after you leave the site.

Safari:  Click the Settings icon in the upper right hand corner (looks like a gear) and then Security.  If the box labled "Block Pop-Up Windows" is checked, click on it to clear it.  Don't forget to check it after you leave the site.

Google Chrome:  Click on the Pay My Bill Online link.  A little notifier will appear in the lower right corner of the browser.  Click it and select "Always show pop-ups from http://utilitybill.arvada.org

Other Browsers:  Please se your browsers Help for information on how to turn on/off pop-up blockers.  Don't forget to turn pop up blocking when you leave our site.